BUSINESS AND ADMINISTRATION

A series of Office Management and Administration Practical Training Course workshop is designed for fresh graduate who is interested in working in the office and to gain experience and to learn and practice further for better career advancement.  Existing working personnel is also encouraged to join us for a better career advancement.

Introduction of Types of office Documents 

Introduction of Types of office

Creation of documents

 Document application system

Filing & Indexing of documents

Documents Computerization 

Accounts Department Documentations classification  

Basic Accounts processing system

Indexing & ordering of Accounts documents and safekeeping system 

Documents Computerization

Dealing with auditorsIntroduction to A/R & A/P

Introduction to Credit Control Introduction to Petty Cash control  

Introduction of Business Writing

Attending customers / Customers Complaints
How to calm down complainants’ emotion
How to deliver the best solution to the complaints
How to deliver the comfy apology
How to reduce or decline the complaints turn sour